Refund policy

Pre-order customers can change their orders before dispatch of the materials. Pre-orders would be shipped in that specific period depending on availability. In case of any issues like natural calamities or any other issues near our farms, we may postpone or cancel the orders. 

As a standard policy, we ship all orders on the first four days of the week (i.e., Monday, Tuesday, Wednesday & Thursday of every week). Any holidays that are coming on these working days are avoided because the holidays may cause the halt of the package in the couriers and logistic partner hub, which may harm the mango's ripening process. 

If you have received any damaged mangoes due to transit or courier company handling, just take a picture of those mangoes and email us with full details (order number, parcel received date, etc.) within two days after delivery. We will make a decision and refund or replace the product after reviewing it. It is the sole decision of RLC whether the additional replacement of mangoes will be done in the next order.

Our produce is packed for you with utmost care and love. We ensure high quality standards from harvesting, and packing to delivery. As a policy, we do not offer any returns on products that are delivered in good condition.

All our products are free of any preservatives or chemicals. Therefore, these are characterized as perishable fruit items and cannot be returned. These products will be replaced only if they arrive damaged. 

Unfortunately, we cannot offer you a refund or exchange for perishable food products unless the parcel/ products are defective or damaged in transit.

To be eligible for a replacement due to damage, We require a proof or picture of the parcel with original packaging like how you received it.

Replacements on issues of Shelf Life not being sufficient or enough, unless the Shelf Life is less than 10% at the time of receipt of the product by you which would be taken into account by us, evaluated at our end by the concerned team, and fulfilling the eligibility criteria processed for return or refund as the case may be.

Refunds can only be requested if the ordered Item(s) is lost or damaged during transit or Product(s) was/were missing, the Ordered item(s) is past its expiry date but not effective if you are not there to pick up the order / not effective if you do not pick up the phone or given information is incorrect. No refund will be provided in such circumstances.